Self-Storage Facility Assistant Manager

Published: April 23, 2016
Location
Job Type
Reports To
Facility Manager

Description

The Self-Storage Assistant Manager is an energetic, outgoing self-starter who has excellent customer service skills. He/she aggressively contributes to profitability by developing and maintaining mutually beneficial business relationships and being committed to customer satisfaction. This manager pays close attention to detail and has light bookkeeping and computer skills.

Essential Functions

• Works collaboratively with the Sales Manager and Facility Manager to successfully increase revenue through superior customer satisfaction and facility maintenance.
• Provides outstanding customer service, including assessing and resolving customer problems, and professionally handling telephone and walk-in inquires.
• Shows and rents storage units.
• Actively sells and maintains supplies for all point-of-sale merchandise.
• Maintains all required tenant documentation in a neat and orderly manner as directed by Management.
• Controls delinquencies through telephone contact and letters on a scheduled basis, including monthly customer billing.
• Cleans spaces as vacated and hallways as needed.
• Maintains a neat, clean, safe and secure facility, inside and out, including minor maintenance and daily lock checks.
• Opens and closes office on time, maintains and balances petty cash, makes daily bank deposits and prepares daily, weekly and monthly reports as required by Management.
• Assists in the preparation of units due to vacancies. Conducts auctions as prescribed by law and approved by Management.
• Must have transportation.

Qualifications

• Good organizational skills and basic bookkeeping
• Good communication skills
• The ability to pay close attention to detail
• Employment is also subject to the satisfactory results of a background check.

Technical/Computer Skills

• Basic computer operations, including working knowledge of Word and Excel
• Ability to understand automated gate system and security monitoring system
• Strong working knowledge of social media and on-line ad placement.

Educational Requirements

High School diploma or equivalent

Employment Status

Non-Exempt

Measurement Criteria

• Maintains customer retention and customer satisfaction.
• Contributing member of the facility team.
• Engages tenants routinely in conversations to assess needs, and suggests ways to increase customer retention and satisfaction.
• Maintains all required tenant documentation.
• Completes required reporting to Management consistently on time.
• Supports Sales Manager administratively.
• Displays good rapport and cooperation with management and fellow employees

Compensation

The Assistant Manager is an hourly position with additional bonuses offered upon the successful achievement of customer satisfaction and retention goals.
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You may select multiple locations, for instance both Phoenix locations.
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